“Dude. It’s Not Our Problem”: ThinkGeek.com Blows their Brand This Time

It would make sense that oddity website ThinkGeek.com would be intimately familiar with de-motivator posters from Despair.com. It’s just sad that today’s customer rep picked the one that says “We’re not satisfied until you’re not satisfied”.

I just got off the phone from my worst customer service experience in…well…a long time. And this catalog that tries to look advanced and clever made the most fundamental customer service mistake: they rambled extensively out of their way to dodge responsibility. Read more of this post